At AurashopBD, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

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Returns

1. Eligibility for Returns:

   • Items must be returned within 7 days of delivery.
   • The item must be unused, in its original condition, and in the original packaging.
   • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items:

   • Perishable goods (e.g., food, flowers).
   • Personal care items (e.g., hygiene products).
   • Customized or personalized products.
   • Sale or clearance items.

3. Process:

   • Contact our customer support team at [Insert Email] or [Insert Phone Number] with your order details.
   • Ship the item to [Insert Return Address] after receiving confirmation.

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Refunds

1. Refund Method:

   • Refunds will be processed to the original payment method used for the purchase.
   • If paid via Cash on Delivery (COD), refunds will be issued as store credit or bank transfer.

2. Refund Timeline:

   • Inspection of the returned item will take 3-5 business days.
   • Refunds will be processed within 7 business days after the inspection.

3. Partial Refunds:

   • Items with minor damages or opened packaging may qualify for partial refunds at our discretion.